Finding Your Perfect Fit

Questions? We're Here To Help.

Our customer support team is always ready to assist you with sizing, orders, shipping, returns, and product recommendations.

Orders

How do I place an order?

Simply browse our collections, select your preferred size and color, add your items to the cart, and proceed to checkout. Once your order is placed, you will receive a confirmation email.

Can I change or cancel my order?

If your order has not yet been processed, we may be able to make changes or cancel it. Please contact our customer support team as soon as possible after placing your order.

What payment methods do you accept?

We accept major credit cards, debit cards, and secure payment methods available at checkout.

---

Shipping

How long does order processing take?

Most orders are processed within 1–2 business days.

How long does shipping take?

Standard Shipping: 9–12 Business Days

Express Shipping: 5–7 Business Days

Delivery times may vary depending on destination and seasonal demand.

Do you offer free shipping?

Yes. We offer free shipping on qualifying orders. Please refer to our shipping policy for current requirements.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email containing tracking information.

---

Returns & Exchanges

What is your return policy?

We offer a 30-day return and exchange policy. Items must be unused, unwashed, and returned in their original condition with tags attached.

How do I start a return?

Contact our customer support team with your order number and reason for return. We will provide return instructions.

When will I receive my refund?

Refunds are typically processed within 5 business days after your returned item has been received and inspected.

Can I exchange for another size?

Yes. We are happy to assist with size exchanges whenever inventory is available.

---

Sizing & Fit

How do I choose the right size?

Each product page includes a detailed size guide. We recommend comparing your measurements with our chart for the best fit.

Are your jeans true to size?

Most styles fit true to size. Product descriptions will indicate if a style runs small, large, or includes extra stretch.

What if I'm between sizes?

For a more fitted look, choose the smaller size in stretch styles. For a relaxed fit, consider sizing up.

Do your jeans have stretch?

Many ONESO and BlueMoment denim styles feature premium stretch fabric for comfort and flexibility. Please refer to each product description for details.

---

Product Care

How should I wash my denim?

Turn your jeans inside out and wash in cold water with similar colors. Air drying is recommended to maintain fit and color.

Will my jeans shrink?

Our denim is designed to minimize shrinkage when cared for properly.

---

About Vogatiques

What is Vogatiques?

Vogatiques is a fashion destination that brings together multiple brands focused on confidence, comfort, and modern style, including ONESO, BlueMoment, CANANA, and SHAPUM.

Why choose Vogatiques?

We are committed to providing thoughtfully designed products, quality materials, reliable service, and an enjoyable shopping experience for every customer.

How can I contact customer support?

You can reach our support team through our Contact Us page or by email. We aim to respond within 24–48 business hours.